Returns & Replacements

It is our mission to ensure that your crossinstruments.com shopping experience is simple and enjoyable.

If you are not completely satisfied with an item, you may return it within 14 calendar days from date received. The item must be in its unused/original condition and box; including all parts, accessories and packaging. Contact us to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service.

Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via trackable courier service. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company. Credit will be applied to original method of payment for the order.

Missing, Damaged, Defective or Incorrect Item Sent Return Policy
If an item is missing, damaged, defective or incorrect, you must contact us by phone or email within 14 calendar days upon receipt of the package so that our customer care specialists can explain what steps need to be taken.

CROSS INSTRUMENTS’S OBLIGATIONS AND CUSTOMER’S REMEDIES ARE LIMITED TO THOSE SPECIFICALLY SET FORTH IN THIS CUSTOMER SATISFACTION / RETURN POLICY. CROSS INSTRUMENTS’S LIABILITY, IN ANY CIRCUMSTANCES, WILL NOT EXCEED THE PRICE OF THE INDIVIDUAL INSTRUMENT WHOSE DEFECT FOR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT WILL CROSS INSTRUMENTS BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OF FACILITIES OR EQUIPMENT, OR OTHER INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND.
Please contact a Cross Instruments’ Customer Care Representative with any questions.

For returns:
Cross Instruments Inc.
4004 Aspen Drive East NW
Edmonton, AB T6J 2A8