All Cross Canada surgical instruments are guaranteed for life against manufacturing defects, provided that the instrument is used for its intended surgical purpose. Cross Canada will either repair or replace the instrument without charge at our discretion*. Our waranty is unqualified because Cross Canada surgical instruments are checked by our own quality control inspectors.
Our instruments are carefully examined at the factory. Also, our surgical instrument experts inspect every instrument using a fifty-one-point checklist for all incoming instruments and a six-point final checklist on every item shipped. The warranty is void if the an instrument or its part is intentionally damaged, incorrectly assembled, installed or operated, exposed to the elements, negligently treated, or misused.
Any instrument not meeting our stringent quality standards is polished, cleaned or fine-tuned in our own workshop. No instrument is shipped unless it meets our standards.
*Tungsten carbide instruments are included except for jaw inserts which are covered by a separate warranty (see below).
Tungsten Carbide Jaw Inserts
Cross Canada surgical instruments with tungsten carbide inserts are warranted for five full years of normal use.
During this warranty period, if any adjustments become necessary, Cross Canada will repair, sharpen (for TC scissors) or replace the instrument. A nominal charge will be made for repairs once the warranty period has expired.
The non-TC portion of the instrument is guaranteed under Cross Canada’s Lifetime Warranty.
Diagnostic and Anesthesia Devices
Cross Canada Diagnostic and Anesthesia Devices are warranted for five full years of normal use.